Equality & Accessibility Services
Practical Accessibility Consultancy Grounded in Real-World Experience
DOTS supports organisations to identify barriers, improve accessibility and create more inclusive environments for staff, customers and service users.
Our approach combines occupational therapy expertise, disability equality knowledge and practical recommendations that support compliance, usability and positive customer experiences.
We work with Local Authorities, NHS organisations, housing providers, leisure services and corporate organisations seeking to improve accessibility and inclusion.
Accessibility Audits
Reviewing buildings, services and environments to identify barriers and opportunities for improvement.
Equality Impact Assessments
Supporting organisations to understand the potential impact of decisions, policies and service changes.
Disability Equality Consultancy
Providing practical advice, specialist insight and independent expertise to improve accessibility and inclusion.
Customer Experience Reviews
Evaluating services through the lived experience of disabled people and diverse user groups.
Accessibility Audits & Access Reviews
Our accessibility audits provide a structured review of buildings, services and customer journeys to identify barriers, reduce risk and support more inclusive environments.
Delivered by experienced accessibility and occupational therapy professionals, our audits provide practical recommendations that help organisations improve accessibility, customer experience and compliance.
Our Accessibility Audit Services
Disability Access Audits
Comprehensive reviews of buildings, services and facilities.
Public Building Assessments
Accessibility reviews for civic, healthcare and community environments.
Housing & Community Reviews
Assessing accessibility within housing and community settings.
Workplace Accessibility Reviews
Wayfinding & Signage Reviews
Accessibility Action Plans
What We Assess
Our accessibility reviews consider every stage of the user experience, from arrival and navigation through to service access, communication and emergency arrangements.
We assess both physical environments and operational practices to identify barriers, improve accessibility and support more inclusive experiences for staff, visitors, customers and service users.
Parking & Arrival
External Environments
Building Entrances
Internal Circulation
Meeting Rooms & Facilities
Reception & Customer Service Areas
Accessible Toilets & Changing Facilities
Emergency Evacuation Arrangements
Information & Communication Accessibility
Digital & Customer Journey Accessibility
The Outcome
Rather than simply identifying barriers, our audits provide practical recommendations that help organisations prioritise improvements, enhance accessibility and create more inclusive environments for staff, customers and service users.
